Comments on: How to Cancel Sky TV Ireland Subscription Easily

By: Vivian Cummins

Vivian Cummins — Tue, 12 Nov 2024 06:07:59 +0000

Thanks Donald for the very useful advice. Even forewarned, the Sky cancellation experience was extremely frustrating, but I made it through with your tips.
I could find nothing on Sky.com to assist.
By contrast, I cancelled Netflix using my cellphone in under a minute.

By: Donald Piccione

Donald Piccione — Wed, 18 Sep 2024 17:05:57 +0000

In reply to Colette McLaren. Thank you Colette for your kind words. I am very happy for you! Donald

By: Colette McLaren

Colette McLaren — Wed, 18 Sep 2024 09:13:23 +0000

Such a helpful article! I just called to cancel and told them my kids had moved out to go to College and I don’t watch TV. She seemed totally disbelieving and asked what I did for entertainment, had I ‘never watched anything on TV’ etc. Then tried to ‘upgrade’ me by giving me more services for the same price. When I stuck to my guns, she insisted that I keep the basic package (removing the sports etc) and reducing my bill from €123 pm to €26pm. Kept claiming she didn’t ‘understand’. Eventually I asked if I should spend €26 pm on alcohol if I didnt drink? There was no answer to that so my subscription moved quickly then to cancellation. They don’t want my sky box back as it is ‘too old’ and I will be free in 31 days !!! Thank you so much – I am not sure if I would have ‘escaped’ without the advice in the article. Best case it would have taken a lot more of my time and added frustration. Much appreciated 🙂

By: pat flanagan

pat flanagan — Thu, 02 Nov 2023 19:32:55 +0000

hi donal
as my debit card was stolen and had to be cancelled i missed a payment in my direct debit [im a sky customer over 20 yrs ]they siad they would cancel my subscription unless i payed the month i missed i tried to phone them 3 times and each time was told i would be waiting 40 min to talk to someone which i was not willing to do they have now cut me off should i cancel mt direct debit —”’i can do without sky
thanks for your help
pat

By: Donald Piccione

Donald Piccione — Mon, 14 Aug 2023 12:21:25 +0000

In reply to diarmaid. Hi there, You will get a reply explaining that for security reasons you need to call them by phone. It is just time wasted using the email. Unfortunately,you need to ring them.

By: diarmaid

diarmaid — Sat, 12 Aug 2023 12:34:50 +0000

Is it possible to just email them to cancel?

By: Mags

Mags — Mon, 22 Aug 2022 09:28:52 +0000

Thank you for the great advice Donald. It worked a treat. All done within 18 minutes.

By: Donald Piccione

Donald Piccione — Tue, 05 Jul 2022 08:59:30 +0000

In reply to Petrea Walsh.

Thanks Petrea for your nice comment. I am happy you could sort it out. We deserve to live in freedom and choose what it is the best for us!
All the Best,
Donald

By: Petrea Walsh

Petrea Walsh — Tue, 05 Jul 2022 08:18:07 +0000

Thank you very much Donald for the suggestions in cancelling
We had a basic package for years and it was increasing all the time without notice
€87 per month ..They are charging 3 months for cancelling which I thought was steep
I had to keep saying we were moving to live with our son in the country
No problem getting through as you said at 9 .it took about 10 mins
I can see by the comments a lot of people appreciated you help

Thanks again Petrea

By: Donald Piccione

Donald Piccione — Sat, 30 Apr 2022 10:04:53 +0000

In reply to Brona.

Hi Brona,
thanks for your comment.
Although this might be outside the scope of my post/knowledge I would say: 1) If they stated they have you on file a recorded conversation over the phone, where you expressed your will to the TV, per current GDPR regulation you are entitled to request from them a copy of the phone call conversation (called also Subject Access Request). This usually would be free of charge. Although they might ask you for some administrative (reasonable) fees. 2) If your minimum term for the contract duration ended and there is no renewal to a new contract (proof of email, letter, phone call etc) you have the right to call them asking to Cancel your SKY TV subscription and if the same for the broadband too. But, this all depends on what they see on their dashboard. For example they might say you told them over the phone to renew the contract etc. So the main point here is to demonstrate/undersand that currently you don’t have any pendings to a minimum lenght contract duration. Sometimes when you do upgrades/downgrades you are then assigned to a new contract which then has a minimum lenght of duration. 3) You can also call them and express you want to open a complaint over the phone. The “Billing complaint” reason is the quickest to get response (according to Sky Ireland “within 5 working days”. If they force you to choose another reason, you might end up to the “within 10 working days”. They have to reply. The first tier of complaint is where they double check probably what you said etc. If you are not satisfied, you can ask to escalate your complaint (second tier). It all depends on what they have on record.
Just as disclaimer, this is just my humble opinion, not a legal advice.
All the Best,
Donald